Warranty & returns

Hardware warranty

Every Cruze TV box comes with a 1-year hardware warranty from the purchase date. Remotes are covered for 1 month. Accessories are covered against faults on arrival.

For a warranty claim, open a support ticket. We troubleshoot with you first; if the box needs repair we give you a return number and the address to send it to. You pay postage to us and we pay return postage. Please allow about 5 working days for repair or replacement after we receive it.

If the fault is caused by something outside the box — internet service, modem, router, power or physical damage — we let you know before doing any paid work.

Extended warranty

Extends hardware cover by one more year (box only, not accessories). It can only be added together with a renewal, at the time of renewal.

Returns & change of mind

We do not offer change-of-mind returns as standard because the box is covered by its repair warranty. Requests are considered case by case through a support ticket. Approved returns receive a Return Authorisation Number and a handling and restocking fee of $125 applies.

This does not limit any rights you have under the consumer law of your country.

Renewals

A renewal is prepaid. Once a renewal code has been used it cannot be refunded. If your box develops a fault after renewing, your renewal stays with your account.